Shipping Policies

Delivery of Tickets

In most cases, tickets will be delivered by the method and timeframe designated in the ticket listing, subject to additional and disclosed service and delivery charges, depending on the method of delivery that you select. You will have the opportunity to review and approve these charges prior to placing your order.

Delivery Methods

· Instant Download Tickets: Some tickets which are marked as instant download should (based on processing time of the vendor) be provided within minutes of your purchase.

· E-Tickets: Tickets that are available for E-Ticket Delivery are often available for email at confirmation, however sometimes vendors providing the tickets may deliver these seats when available. These tickets are not delivered as quickly as an instant download ticket.

· FedEx: In the event that an electronic version of the tickets is not available, we will send the tickets via FedEx to arrive between 1-3 business days. FedEx fees may vary and may include a surcharge.

· Local Pick Up: Tickets will be available at a location most typically within 2 miles of the venue of teh event.

· Local Office Pick up (St Louis): If you are a customer who is in the St Louis, MO market and desire to pick up your tickets please note you can easily pick them up during normal business hours at 911 Washington Ave Suite 210.  Call us for normal hours at 314-329-7328.

It is the buyer's sole responsibility to contact Big Town Tickets if they do not receive tickets within 48 hours of the event. Failure to do so will disqualify the buyer from receiving a refund for any ticket the buyer claims was not delivered, unless failure to provide adequate notice is waived by Big Town Tickets, in its sole discretion. Photo ID may be required to accept delivery.