What to Expect After Big Town Tickets Purchase

1. Purchase Request - Once you have clicked purchase tickets, your order is sent through our automated web order portal for verification & fraud review. You will receive an email verifying that your ticket order has been placed.
2. Order Confirmation - Ticket requests are sent to the respective vendor to confirm availability of the tickets. Once the respective Big Town Tickets vendor confirms availability, you will receive another email that verifies that the order has been accepted. At this point the Big Town Tickets Guarantee takes effect. All sales are final. At Big Town Tickets sole discretion, confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.
3. Delivery of Tickets - Depending on if the tickets are on hand or not will determine the delivery of the tickets.

• Instant Download - These tickets are typically available for delivery within 3-5 minutes of your order being accepted.
• E-Tickets - These tickets may be electronically delivered to your once they are uploaded by the vendor. They typically will also be available within minutes, as long as the tickets do not have a later delivery date specified.
• Local office pick up - Please contact Big Town Tickets office at sales@bigtowntickets.com or 314-329-7328 to arrange time for pick up.
• Fedex - In the event the electronic version of tickets are not available, we will send tickets via FedEx to arrive between 1-3 days of tickets becoming available.

• Note: It is the buyer's sole responsibility to contact Big Town Tickets if they do not receive tickets within 48 hours of the event. Failure to do so will disqualify the buyer from receiving a refund for any ticket the buyer claims was not delivered, unless failure to provide adequate notice is waived by Big Town Tickets, in its sole discretion. Photo ID may be required to accept delivery.

For a more detailed description of Big Town Tickets Sales policies, click here.